When resolving an person data mapping issue from the Connect screen or the People Listing screen, the Resolve People pop-up appears for you to resolve the mapping issue from the People drop-down.
The options from the People drop-down are as follows:
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Create New person - you can create a new resident/patient profile in your account using the EHR data by selecting Create New Person from the drop-down field.
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Ignore message (only for non_PointClickCare Connect interfaces) - You can ignore the specific message by selecting the Ignore Message option. Ignoring the message means the person's profile will not be updated with the information in the message. Any subsequent messages regarding the person will continue to be accepted by the system.
This is a useful option for a person who is an outpatient or who has been discharged (thereby allowing the system to accept a re-admit if needed), and messages are received before their re-admit.
Note: If you did want subsequent messages to be ignored for the person, then instead select the Ignore Person option (described below).
Upon selecting the Ignore Message option, the following message appears to explain the logic.
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Ignore Person - You can have the system ignore the message for the resident/patient and all future messages for that resident/patient by selecting the Ignore Person option. Upon selecting this option, the following confirmation message appears:
Note: You can always reverse a mapping option that you made above. To do so, see Remapping a Connect Mapping Relationship.