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Configuring Service Settings for a POS Location

Kevin U
  • Updated

You have the ability to configure certain serving setting (explained below) for a POS location. 

  1. In Touch Admin, click POS Setting > Locations.
  2. Click the Edit button of the dining room location. 
  3. Scroll to the Service Configuration section. 

    service_configuration.png

  4. Enter or select the following, ensuring to click the Save Location button at the bottom of the screen to apply your changes:

    • Meal Assembly Location (i.e., KMS location) – select the KMS location that POS orders are sent to.
      kms_pos.png

    • Meal Delivery Area (aka dining area) – select the meal delivery area associated with the POS location. A meal delivery area is represented as a dining area in the core system (including residence area enabled as a dining area for in-room service), and as such is associated with a menu service location (MSL) in the core system, which in turn determines the menus that are available to the dining area. 
      POS_location.png

    • Auto use meal plan if enough balance is available - if a meal plan is to be used at the POS location, then selecting this check box prevents the POS end-user from having to manually tap the Use Meal Plan button when seating a diner with a meal plan (see How Do Meal Plans Work on the POS for more information).

    • Enable the takeout/to-go tab - for a POS dining room location or POS quick service location, enables the To Go Orders screen (screenshot below). From this screen the POS operator can place pickup and delivery orders, and view current pickup and delivery orders (see POS Dining Room - Managing To Go Orders and POS Quick Service Location - Managing To Go Orders). This includes orders placed by residents via the MealSuite Portal app.  

      to_go_orders2.png

    • Automatically close the ticket and redirect to previous screen upon full payment of a ticket - with this option selected, then when a non-meal plan ticket is paid, the ticket is automatically closed and the screen automatically returns to the main screen. If this option is not selected, then the Close Ticket button is available for the POS operator to manually close the ticket after it is paid. 

      Note: This option must not be selected if the facility chooses to manually print their receipts (via the Print receipt for cash payment and Print receipt for non cash settings below). If it were selected, then the Close Ticket button appears, which also displays the Print button (screenshot below). For more information, see Configuring Receipts and Ticket Closing.

      print_receipt_manual2.png

    • Print receipt for cash payment - select this option to have the system automatically print receipts for cash payments and therefore prevent the POS operator from having to physically tap the Print button. To have the POS operator manually print receipts for cash payments, this option must not be selected. For more information, see Configuring Receipts and Ticket Closing.
    • Print receipt for non cash - select this option to have the system automatically print receipts for non-cash payments (i.e., credit card, debit, bill to room, gift card, meal plan, charge account, department charge account, etc.) and therefore prevent the POS operator from having to physically tap the Print button. To have the POS operator manually print receipts for non-cash payments, this option must not be selected. For more information, see Configuring Receipts and Ticket Closing.
    • Print two receipts for each transaction - select this option to print a duplicate copy of the receipt. The duplicate receipt is indicated as such with DUPLICATE COPY text at the bottom of the receipt. 

      duplicate_receipt.png

    • Enable meal course – if the POS location is a dining room and during ordering you want POS to automatically move a selected item to a pre-assigned course (Course 1, Course 2, Course 3), then select this check box. Then each course can be fired to the KMS screen independently of the other courses (i.e., each course represents a separate ticket). Note that it is the category of the item that determines the course. If the category of the item has not been assigned a course, then the item will not fall into a course. The course/category assignment is set up in Touch Admin via POS Settings > Categories (see Assigning Meal Course to Categories for more information).

    • Use resident personalized menus – select this check box to have the POS location expose customized items that have been added to a resident's personal menu in the core system.

    • Hide Fire Table button (for Dining Room POS Locations) - select this check box to not display the Fire Table button on the Table Overview screen.